Skip to main content
The Voltic technical support team is available to help you with any installation, configuration, or system operation issue. Opening a ticket from the app is the preferred contact method. If you cannot access the app, email soporte@voltic.es.

Open a ticket from the app

Go to the Voltic app and open a support ticket.

Email (alternative)

soporte@voltic.es

Book an appointment (last option)

Schedule an online support session if you need additional help after using a ticket or email.

​
What to include in your inquiry

So we can help you as soon as possible, include the following information in your message:
  • Hotel name
  • Room number or affected device
  • Problem description
  • Screenshots from the app app.voltic.es if you have them
  • Device serial number (if applicable, it is on the kit label)
For urgent temperature issues in refrigeration chambers (Cooling Patrol), open a ticket from the app and include the urgency, affected chamber, and recorded temperature. If you cannot access the app, email soporte@voltic.es with the same details.

​
Voltic Platform

Before contacting support, you can check the status of your devices at: app.voltic.es From the platform you can view active alerts, the synchronization status of each device, and the temperature or consumption history.