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Find here the answers to the most common questions about the Voltic Smart Room Control system. If you cannot find what you are looking for, contact our technical support.
Each kit consists of a VolticHub (Zigbee coordinator), a Voltic FrostLine (thermostat), a Voltic Switch (contactor), PIR presence sensors for bedroom and bathroom, and contact sensors for window and door. Each kit is preconfigured for a specific room and cannot be interchanged.
No. Each kit is preconfigured for a specific room. Before installing any device, always verify the label with the room number on the box. Installing a kit in the wrong room will cause configuration issues on the platform.
Ethernet is preferable as it provides greater stability. If Ethernet is not available in the installation area, the Hub can also connect via Wi-Fi. See the VolticHub installation guide for Wi-Fi connection steps.
The Voltic Zigbee system operates in the 2.4 GHz band, on the same frequency as Wi-Fi channel 11. If the hotel’s APs use that channel, interference can occur that affects Zigbee network stability and causes connectivity loss in devices.
The Voltic FrostLine is compatible with 2-pipe / 2-way fan coils. It is also compatible with 3-way valves. The thermostat power supply is exclusively 230V AC: do not connect 12V or 24V valves. See the FrostLine installation guide for the connection diagram.
ECO mode automatically turns off the HVAC when no presence is detected in the room for the configured time (default, 5 minutes). It is the recommended mode for standard hotel operation. See the page about ECO and COMFORT modes for more details.
COMFORT mode keeps the room at a predefined comfort temperature (24°C by default) even if no one is present, as long as the window is closed. It is recommended for rooms with high sun exposure or when you want to avoid the “heat blast” effect when the guest returns.
It may take a few minutes to start reporting after installation. If after 30-60 minutes no information appears on the platform, verify the status and polarity of the batteries, the distance to the hub, and that the device is properly joined to the Zigbee network.
Hotels that operate the Voltic system correctly can achieve energy savings of up to 30% in rooms. Actual results may vary depending on building type, room orientation, weather conditions, and guest usage habits.
Apply a thin layer of Sikaflex-118 Extreme Grab over the included 3M adhesive. Press the sensor firmly against the surface for at least 10 seconds. You can also secure them with screws if the surface allows. See the contact sensor guide for more details.

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